Shipping policy
Shipping & Handling Policy for Naushad Imdad
Introduction
At Naushad Imdad, we prioritize delivering a seamless shipping experience for our valued customers. This policy outlines our procedures and commitments concerning the shipping and delivery of products purchased through our platform.
Dispatch and Delivery Timeline
We collaborate with trusted third-party logistics partners to manage shipping and delivery processes. Since many of our products are custom-made, delivery times vary. Please refer to the product page on our website for specific delivery timelines. For any queries regarding delivery times, feel free to contact our team via WhatsApp at +92-3332245375.
Information Required for Delivery
To ensure timely delivery, accurate information such as your name, shipping address, billing address, landmarks, and contact details is essential. Any inaccuracies in the provided information may result in delivery delays, for which we cannot be held responsible.
Delivery Attempts
Following the initial delivery attempt, we will contact you via your registered email address or phone number. Additional charges may apply for subsequent delivery attempts with your consent.
Delays in Delivery
While we aim for punctual delivery, delays may occur due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you informed about any delays and their expected resolution time. All communications regarding delays will be documented through appropriate channels to ensure transparency and accountability.
Responsibility of Delivery Personnel
We partner with reputable delivery services; however, Naushad Imdad is not liable for the actions or omissions of delivery personnel. Any disputes arising between you and delivery personnel must be resolved independently.
Tracking Information
Upon order processing, you will receive a unique tracking ID for real-time monitoring of your shipment. This tracking ID will be sent to your registered phone number via SMS and/or to your email address. For tracking information via WhatsApp or other channels, please contact us for assistance.
Delivery Charges
We offer free nationwide delivery across Pakistan. For international orders, shipping charges are calculated based on destination and shipment weight. Please note that additional customs duties, taxes, and levies imposed by the destination country are the customer's responsibility and will be collected upon delivery.
Customer Responsibility for Customs Clearance
Customers are responsible for customs clearance of their merchandise. While we facilitate the process, any charges, fines, or delays incurred during customs clearance are the customer's responsibility. It is crucial to comply with customs regulations and provide necessary documentation for smooth clearance.
Contact Us
For any questions or assistance regarding shipping and handling, please contact us:
- WhatsApp: +92-333-2245375
- Email: info@naushadimdad.com.pk
We are committed to ensuring your satisfaction with our shipping services and are here to assist you throughout the process.