Terms & Conditions

Welcome to Naushad Imdad. Using this website, you agree to comply with the following terms and conditions. Naushad Imdad reserves the right to modify these terms without prior notice.

Exchange Policy

If you receive a defective product, please notify us within 48 hours of receiving the item. Our team will guide you through the return process to our designated address in Pakistan. Customers are responsible for all associated shipping and customs charges. Upon receipt of the defective item, we will conduct a thorough inspection and proceed with a refund or replacement at our discretion. Please note that exchanges or refunds are not generally accepted, except in cases of verified defects or exceptional circumstances.

Price & Content Information

We strive to maintain accurate pricing and content on our website. However, errors may occasionally occur. We reserve the right to refuse or cancel orders for items with incorrect pricing or descriptions. Customers will be contacted for further instructions if an order is canceled due to such errors.

Order Acceptance

We reserve the right to refuse or cancel orders for reasons such as limited stock, inaccuracies in product or pricing details, or issues identified by our fraud prevention team. Additional verifications may be required before accepting an order. Customers will be notified if an order is canceled.

Delivery Charges

International delivery charges are calculated based on the destination and weight of the shipment. Duties, taxes, and customs charges are not included in the listed price and are payable to the courier company upon delivery.

Delivery Timelines

While we ensure prompt dispatch of your order, delays may occur due to factors beyond our control, such as courier issues or customs processing. Customers will be informed of any delays in their order timelines. If you have concerns after dispatch, please contact the courier service directly.

Customs/Duties/Taxes

When placing an international order, customers may be subject to import duties and taxes imposed by their country. Additional customs fees are the customer's responsibility. Customs policies vary by country, and customers should know that cross-border deliveries are subject to inspection.

Care Instructions

Our garments are designed to be dry cleaned only to maintain their quality and durability. Our returns or exchange policy does not cover damage caused by improper care, such as handwashing or machine washing.

Privacy

We value your privacy. Any personal information provided through this website will be handled per our privacy policy.

Acceptable Use

To ensure a safe and positive user experience, you agree not to:

Violate any applicable laws or regulations.
Infringe on others’ intellectual property, privacy, or legal rights.
Post or share inappropriate or harmful content.
Send unsolicited advertising or spam.
Use software to collect data from this website without authorization.
Transmit viruses or harmful software.
Attempt to reverse-engineer or hack the website.

Governing Law

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts of Karachi, including consumer courts.

Contact Information

For questions or concerns, please contact us at:
Email: inquiry@naushadimdad.com
Whatsapp: +1646-286-1457

Disclaimer

We aim to ensure that the colors displayed on our website are as close as possible to the actual product. However, minor variations may occur due to fabric dyes, weather conditions during dyeing, and differences in digital display settings.