Terms & Conditions

Welcome to Naushad Imdad - Beyond Stitching.

As a valuable service to our customers, please review the following terms and conditions that govern your usage of the website www.naushadimdad.com. Kindly note that Naushad Imdad - Beyond Stitching reserves the right to update or modify these terms of use without prior notice. We recommend reviewing these Terms of Use whenever you visit this site.

Exchange Policy
We strictly adhere to a "No Exchange/ No Refund" policy. However, we will entertain requests for an exchange if the received product(s) have manufacturing defects or damages. To qualify for an exchange, please notify us within 48 hours of receiving the item. Please be aware that any customized orders in terms of size, fabric, or other specifications are not eligible for exchange or refund.

Please note that all discounted sales are considered final, and we do not accept returns or exchanges for sale items.

Price and Content Information
While www.naushadimdad.com strives to provide accurate pricing information, occasional pricing or typographical errors may occur. We cannot confirm the price of an item until after you place an order. In case an item is listed at an incorrect price due to a pricing error, www.naushadimdad.com reserves the right to refuse or cancel any orders for that item. If a product is mispriced, we may contact you for instructions or cancel the order, notifying you accordingly.

Order Acceptance
Please be aware that certain orders may be declined and canceled at our discretion. We reserve the right to refuse or cancel any order for various reasons, such as limited quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns raised by our credit and fraud avoidance department. In some instances, additional verifications or information may be required before accepting an order. In such cases, we will promptly contact you to provide further details.

Delivery Charges
For international orders, shipping charges are calculated based on the destination and weight of the shipment. Please note that duties and taxes are not included in the product price and will be separate from the overall shipping costs. To ensure a smooth delivery process, please check and be prepared to cover any applicable customs duty and tax charges at the time of delivery, payable to the courier company.

When placing international orders from www.naushadimdad.com for delivery overseas, you may be subject to import duties and taxes once the package reaches the specified destination. Additional charges for customs clearance must be borne by you, as we have no control over these fees and cannot predict their amount. Customs policies vary widely among countries, so we recommend contacting your local customs office for further information. Please also acknowledge that when ordering from www.naushadimdad.com, you are considered the Importer of record and must comply with the laws and regulations of the country where you receive the goods. Please be informed that cross-border deliveries are subject to opening and inspection by Customs Authorities.

By providing any personal information through this site, you acknowledge that www.naushadimdad.com will handle it in accordance with Naushad Imdad's privacy policy.

For any questions or concerns, please feel free to email us at inquiry@naushadimdad.com.

Governing Law
Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan, and you agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction over any dispute you have with us.

Contact Information / Complaints Handling
For any complaints about your purchase, please email us at inquiry@naushadimdad.com and include a picture highlighting the issue. We will respond within 2 business days. Our contact information is as follows:

Email: inquiry@naushadimdad.com
Phone Number: +92333-2245375
Address: Head office: Plot No. 7-C, Lane 6, Zamzama Commerical, DHA Phase 5, Karachi.
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