Returns & Exchanges

General Policy

We take pride in providing products crafted with the utmost quality and care. While we aim to exceed your expectations, we do not offer returns or exchanges under normal conditions.

"Normal conditions" refer to instances where the product is delivered as per the description provided at the time of purchase, without defects or errors in workmanship. Such products meet our quality standards and are not eligible for return or exchange.

Defective Products

2.1. Quality Assurance:
Our commitment to excellence includes rigorous quality checks at all stages, from manufacturing to packaging. Each product undergoes a thorough inspection to ensure it is free from defects.

2.2. Notification of Defect:
If you receive a defective product, please notify us within 48 hours of receiving the item. Contact our customer service team at +1646-286-1457 or inquiry@naushadimdad.com providing the following details:

• Order number or reference
• Description of the defect
• Clear photos or videos showcasing the defect
• Any additional relevant information

2.3. Return Process:

• Notify us of the defect within 48 hours, including evidence.
• Upon approval, securely package the item and ship it to our return address in Pakistan at your expense.
• Once received, the product will be inspected. If the defect is confirmed, we will provide a resolution, including a replacement, store credit, or refund (if deemed eligible).

2.4. Investigation & Resolution:
We will conduct a thorough investigation to determine the defect and the appropriate resolution. Refunds are issued at our discretion in exceptional cases, while replacements or store credits are more common resolutions.

Cancellation Policy

Eligibility:

Customers can request order cancellations within 24 hours of placing their order. Cancellations are subject to approval and cannot be processed for orders already dispatched.

Refunds:

Approved cancellations will result in refunds as store credit, valid for online purchases within one month of issuance. Refunds may take 7-14 business days to process.

Procedure:
To request a cancellation, contact our support team at +1646-286-1457 or inquiry@naushadimdad.com with your order details and cancellation reason.

Exceptions:
The following items are exempt from cancellation:

• Final sale or non-returnable items
• Customized or personalized products