Shipping and Handling
Shipping & Handling
Naushad Imdad, registered at Plot No. 7-C, Lane 6, Zamzama Commercial, DHA Phase 5, Karachi, operates the website https://www.naushadimdad.com/. We specialise in the sale and purchase of apparel and accessories under the brand name "Naushad Imdad."
This shipping and delivery policy ("Policy") outlines our procedures and policies regarding the delivery and shipping of products purchased on the Naushad Imdad platform.
We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.
Terms of Shipping and Delivery
Dispatch and Delivery Timeline:
We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product varies. To check the delivery timeline of any specific outfit, please visit the product page for that outfit on our website. If you have any specific queries concerning order delivery time, please contact our team via WhatsApp at +1646-286-1457.
Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be used as a general indication only.
Information for Delivery:
To ensure timely delivery, we collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to inaccurate information.
Delivery Attempts:
After the initial delivery attempt, we will contact the cardholder via their registered email address or phone number. If the cardholder allows for a second attempt, additional charges may apply for subsequent attempts.
Delay in Delivery:
Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to informing you of any delays and the anticipated next delivery date. All communications regarding delays will be documented through the appropriate channel, ensuring you are aware of these updates.
Actions of Delivery Personnel:
We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.
Tracking Information:
After your order is processed, you will receive a unique tracking ID for real-time monitoring of your order. The tracking ID will be sent to you via SMS on your registered phone number and/or email on your registered email address. Additionally, if you communicate with us through other channels such as WhatsApp or social media, we can provide the tracking ID upon request on those channels.
Delivery Charges - Pakistan:
We offer free delivery on all orders nationwide in Pakistan.
Delivery Charges - International:
International delivery charges at Naushad Imdad are meticulously calculated based on the destination and weight of your shipment, ensuring transparency in your shipping costs. Please note that the initial purchase price and the overall shipping cost during checkout do not include duties and taxes. These additional fees, such as customs duties, import taxes, and other levies imposed by the destination country, are the customer's responsibility. These fees, if applicable, will be collected at the time of order delivery by the relevant authorities.
Customer Responsibility for Customs Clearance and Delays:
Customers are responsible for any merchandise held by the customs agency of their country. While we make every effort to ensure smooth customs clearance, it's important to note that the customer is liable for any charges, fines, or delays incurred due to customs processing.
Goods Not Received
A 'Goods and Services Not Received' situation refers to circumstances where a customer does not receive the ordered goods or services within the expected timeframe or as described in the purchase agreement.
Eligibility:
This policy applies to all orders placed with us. Any customer who makes a purchase with us is eligible for this policy regarding 'Goods and Services Not Received' situations.
Delivery Address and Confirmation:
Goods will be dispatched to the shipping address provided by the customer during the order placement process. Our delivery process is contactless, and we do not provide a physical sign-off as proof of delivery. However, our third-party delivery partner provides proof of delivery.
Confirmation of Delivery:
We will issue a tracking number for your parcel, confirming that the goods have been dispatched to the provided shipping address.
Timeframe:
Customers must report a 'Goods and Services Not Received' issue within 7 working days from the expected delivery date.
Reporting:
To report a 'Goods and Services Not Received' issue, customers must contact our customer service team using the provided contact details. Please reach out to us via +1646-286-1457 or inquiry@naushadimdad.com for assistance.
Customer Responsibility:
The customer is responsible for ensuring the accuracy of the shipping address provided when placing the order.
Investigation:
Upon reporting a 'Goods and Services Not Received' issue, customers must provide the order number or reference, a description, and any relevant documentation such as tracking numbers or delivery confirmations.
Further Assistance:
If you need additional assistance or have questions about your delivery, please email our customer service team at inquiry@naushadimdad.com or WhatsApp at +1646-286-1457.